Center Operations Director
22 hours ago
Job Summary:
The Center Operations Director is a key leadership role at ChenMed, responsible for overseeing the day-to-day operations of our primary care centers. This position requires a strong leader who can drive business growth, improve patient experience, and foster a positive center culture.
Key Responsibilities:
- Patient Experience:
- Enhance the overall patient experience by implementing best practices and addressing patient feedback to improve satisfaction.
- Center Operations:
- Optimize the utilization of available appointment slots to maximize patient access and operational efficiency.
- Ensure the quality of appointment slots, maintaining a balance between availability and the needs of patients.
- Develop and execute effective workforce planning strategies to ensure the center is adequately staffed to meet patient needs and operational demands.
- Center Culture and Engagement:
- Cultivate a positive center culture that promotes team engagement and a collaborative working environment.
- Implement initiatives to boost staff morale and engagement.
- Leadership and Management:
- Directly supervise employees and ensure the needs of the center, as well as its physicians, clinicians, care teams, patients, and visitors are met.
- Build strong relationships with staff, patients, and external partners to enhance the overall experience.
Requirements:
- BA/BS degree in Healthcare Administration, Business Administration, a Biological Science program, or a closely related discipline.
- A minimum of 5 years of related work experience in a medical clinic, hospital setting, or similar environment.
- A minimum of 3 years supervisory/managerial experience in a medical clinic, hospital setting, or similarly regulated environment.
About ChenMed:
ChenMed is a family-owned and physician-led healthcare company that is transforming healthcare for seniors and changing America's healthcare for the better. We are a rapidly growing organization that seeks to rescue more and more seniors from inadequate healthcare.
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