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Public Safety Communications Specialist

1 month ago

Norfolk, Virginia, United States Virginia Community Colleges Full time
Job Summary

The Public Safety Communications Specialist will provide critical support to the Virginia Community College System by serving as the primary point of contact for emergency and non-emergency situations. This role will be responsible for receiving and transmitting radio messages, directing public safety officials to emergency calls, and maintaining accurate records of communications.

Key Responsibilities
  • Operate public safety communications equipment in accordance with established guidelines
  • Receive and transmit radio messages in compliance with FCC regulations and departmental policies
  • Direct public safety officials and emergency responders to emergency and non-emergency calls
  • Process requests for service via telephone, radio, and community app
  • Initiate prompt and effective action to ensure all calls for service are handled professionally
  • Maintain a computerized daily communications log
  • Provide administrative support by collecting, organizing, and retrieving data from computerized systems
  • Monitor campus security and alarm systems
Requirements
  • Experience as a dispatcher, preferably with a police department or campus police
  • Ability to receive and transmit information to ensure timely and proper response to emergency situations
  • Ability to operate, learn, and be proficient on Omnigo Dispatch, Kenwood Radio System, Everbridge, Informacast Emergency Notification Systems, and TCC Community App
  • Ability to multitask and pay attention to detail
  • Ability to speak clearly and effectively control conversations with distressed callers
  • Ability to obtain data via phone and radio
  • Ability to read maps, reference books, technical manuals, and related correspondence
  • Ability to respond calmly to emergency and crisis situations