Help Desk Technician

3 days ago


Tempe, Arizona, United States K2 Staffing Full time
About the Role

This IT Help Desk Support Level III Technician position involves responding to technical queries from end-users, resolving issues, and escalating complex problems to senior engineers. The successful candidate will possess excellent communication skills, both written and verbal, and be comfortable working in a fast-paced environment.

Key responsibilities include:

  • Providing technical support via phone, email, and web portal
  • Assisting with system setup for new hires
  • Prioritizing incidents and using remote tools to resolve support requests

The ideal candidate will have a strong background in networking, Windows servers, and Exchange server administration, with a minimum of 4 years of hands-on experience.

A competitive salary of $90,000 per year, plus benefits, is on offer for the right candidate.



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