Optical Assistant

4 days ago

Lakeland, Florida, United States VSP Vision Full time

Job Summary

VSP Vision is seeking a highly skilled and customer-focused Optical Assistant to join our team. As an Optical Assistant, you will play a critical role in ensuring excellent patient flow and providing top-notch customer service.

Key Responsibilities

  • Assist patients with their optical needs, including checking-in and pretesting
  • Verify insurance and explain exam pricing in a transparent and professional manner
  • Answer phones and respond to customer inquiries in a timely and courteous manner
  • Assist with dispensing eyewear and ensuring accurate and efficient transactions
  • Collaborate with the Doctor and Office Manager to ensure seamless patient flow
  • Provide exceptional customer service and maintain a positive and inclusive work environment

Requirements

  • 1-2 years of experience in a related field, such as customer service or optical assistance
  • Working knowledge of MS Office and ability to learn new software
  • Excellent verbal and written communication skills, with the ability to prioritize multiple tasks and interact with patients simultaneously
  • Ability to work in a fast-paced environment and maintain a high level of accuracy and attention to detail
  • Strong interpersonal and rapport-building skills, with the ability to build trust and rapport with patients and colleagues

Benefits

  • Competitive salary and benefits package, including medical and dental insurance, 401(k) retirement plan, and paid vacation and holidays
  • Opportunities for professional growth and development, including training and education programs
  • A fun and inclusive work environment, with a team-oriented culture and a commitment to excellence

About VSP Vision

VSP Vision is a leading provider of eye care services, with a commitment to delivering exceptional patient care and customer service. We are an equal opportunity employer and welcome applications from qualified candidates who share our values and commitment to excellence.

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