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Assistant Manager Business Operations

2 months ago

Dallas, Texas, United States Dallas Area Rapid Transit Full time
Job Summary

We are seeking a highly skilled and experienced Business Operations Manager to join our team at Dallas Area Rapid Transit. The successful candidate will be responsible for managing the daily activities of the training section, including planning, organizing, and directing a wide range of training activities.

Key Responsibilities
  • Manage Training Operations: Assist the Director in the oversight and daily supervision of staff and training functions. Evaluate performance and counsel subordinate personnel in accordance with DART policies and procedures.
  • Develop Training Programs: Work with subordinate staff to identify training programs that assist employees in maintaining and improving their job skills and preparing for jobs requiring greater skills.
  • Leadership Development: Assist in identifying and developing leadership or executive development programs among employees at all levels in an effort to groom employees to replace those leaving the organization and as part of the DART succession plan.
  • Evaluate Training Effectiveness: Evaluate training effectiveness to ensure that the training employees receive effectively achieves the organization's strategic business goals.
  • Coordinate Staff Schedules: Assist the Director in coordinating the work schedules of training supervisors. Ensure that staff is available for scheduled training sessions.
  • Oversee Safety and Quality Programs: Oversee established safety, training, and quality programs. Assist in implementing DART's programs and policies, ensuring program compliance.
  • Counsel and Advise: Counsel and advise bus operators and training supervisors on safety rules and operating procedures.
  • Communicate with Operators: Communicate with operators regarding their concerns, route information, special instructions, etc.
  • Prepare Reports: Prepare and review daily and weekly computer reports. Generate and prepare daily and/or weekly reports.
  • Assist with Budgeting: Assist with the preparation and monitoring of the division's budget and performance standards.
  • Forecast and Plan: Forecast and plan the annual training budget; monitor and make recommendations for variances.
Requirements
  • Education: Bachelor's degree from an accredited college or university in Business Administration, Public Administration, Human Resources Management, Education, Urban Planning, or a related field.
  • Experience: Three (3) years experience in Transportation Operations and developing formal training programs, including two (2) years experience supervising staff and developing formal training programs and experience in positions requiring extensive customer service interactions.
  • Skills: Proficiency in PC and knowledge of software applications, including proficiency in Trapeze, Lawson, Ripplestone, Tableau, Microsoft Office applications of Word and Excel, or other related software applications.
  • Abilities: Ability to be dedicated to meeting the expectations and requirements of internal and external customers; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Working Conditions: Works in an environment where there is minimum exposure to dust, noise, or temperature. May be moderately exposed to unpleasant working conditions to include dust, noise, temperature, weather, petroleum products, and chemicals while visiting DART's operating facilities.