Business Operations Case Manager
2 days ago
Xometry is a leading digital technology company that is revolutionizing the manufacturing industry. We are seeking a highly skilled Business Operations Case Manager to join our team.
Job Summary:The Business Operations Case Manager will be responsible for managing and resolving complex supply chain issues, ensuring timely delivery of customized parts, and providing exceptional customer service. This role requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills.
Key Responsibilities:- Manage and resolve complex supply chain issues, including tracking and monitoring customer orders and partner jobs.
- Provide excellent customer and partner service by building relationships, creating partnerships, and providing frequent and timely customer interactions on order updates.
- Apply technical knowledge to ensure jobs are delivered on time, and understand supplier capabilities to execute supplier oversight activities.
- Assess the impact of manufactured part rejections, communicate with suppliers and customers to work through problems, and resolve cases.
- Manage customer complaints that result in replacements for returned products, and report out on status, risk, and efforts to recover troubled orders and jobs.
- Prior project management, supply chain, and customer service experience required.
- A minimum of 3 years of related experience, preferably in manufacturing or operations.
- Bachelor of Science Degree in Supply Chain, Engineering, or Technical related field is preferred.
- Working knowledge of and/or education, skills, and experience associated with manufacturing processes, engineering drawings requirements, mechanical and electrical inspection methods.
- Capable of performing root cause analysis and identifying solutions to complex problems.
- A self-starter, who can work independently, and can drive actions to completion.
- Strong organizational skills and the ability to work in a dynamic environment.
- Able to multitask, meet deadlines, and support all supplier quality field activities.
- Strong communication skills (both oral and written) + ability to manage up and to the side.
Xometry is an equal opportunity employer and is committed to diversity, equity, inclusion, and belonging. We welcome, respect, and value people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all.
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