Medical Equipment Service Representative
1 month ago
Rotech Healthcare Inc. is a leading provider of medical equipment, respiratory products, and wound care solutions. Our mission is to empower patients to manage their health and treatment at home.
Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service, ensuring timely and accurate processing of patient information, and communicating effectively with patients, clients, and referral sources.
Key Responsibilities- Assist with updating respiratory grids and clearing previous day's routes
- Communicate with patients and referral sources to ensure timely resolution of questions and concerns
- Complete SOPs/CMNs and document on tracking logs
- Comply with company policies and procedures to meet JCAHO and company standards
- Coordinate patient information, process paperwork, and complete batch reports for UPS deliveries
- Monitor office supplies and prepare deposits for locations
- Prepare invoices for next day routes and process paperwork, including confirming tickets and assembling charts
- Provide technical assistance to customers and verify Medicare, Medicaid, and private insurance coverage information
- Work with outside agencies to resolve customer issues and perform other duties as assigned
- High school diploma or GED equivalent, required
- Experience with medical equipment, medical billing practices, and administrative record management, preferred
- One year of related work experience, preferred
- Medical terminology, preferred
- 401k
- Medical, dental, and vision insurance
- Life insurance and disability benefits
- Generous paid time off and paid holidays
- Employee discount program
- Employee recognition program
- Bonus and incentive opportunities
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Medical Equipment Service Representative
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Gardena, California, United States Rotech Healthcare Full timeAbout RotechRotech Healthcare Inc. is a national leader in providing high-quality medical products, services, and outstanding customer care through hundreds of locations across 45 states.We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home.Job...
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Gardena, California, United States Rotech Healthcare Full timeAbout Rotech HealthcareRotech Healthcare Inc. is a national leader in providing high-quality medical products and services to patients across the United States.Job SummaryWe are seeking a dedicated Customer Service Representative to join our team, responsible for performing all tasks and communication related to patient services and third-party...
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Gardena, California, United States Rotech Healthcare Inc Full timeAbout Rotech Healthcare Inc.Rotech Healthcare Inc. is a national leader in providing high-quality medical products and services to patients across the country. With a strong commitment to customer care, we empower patients to manage their health and treatment at home with confidence.Job SummaryWe are seeking a dedicated Patient Service Technician to join our...
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