Medical Equipment Service Representative

1 month ago


Gardena, California, United States Rotech Healthcare Full time
About Rotech

Rotech Healthcare Inc. is a leading provider of medical equipment, respiratory products, and wound care solutions. Our mission is to empower patients to manage their health and treatment at home.

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service, ensuring timely and accurate processing of patient information, and communicating effectively with patients, clients, and referral sources.

Key Responsibilities
  • Assist with updating respiratory grids and clearing previous day's routes
  • Communicate with patients and referral sources to ensure timely resolution of questions and concerns
  • Complete SOPs/CMNs and document on tracking logs
  • Comply with company policies and procedures to meet JCAHO and company standards
  • Coordinate patient information, process paperwork, and complete batch reports for UPS deliveries
  • Monitor office supplies and prepare deposits for locations
  • Prepare invoices for next day routes and process paperwork, including confirming tickets and assembling charts
  • Provide technical assistance to customers and verify Medicare, Medicaid, and private insurance coverage information
  • Work with outside agencies to resolve customer issues and perform other duties as assigned
Requirements
  • High school diploma or GED equivalent, required
  • Experience with medical equipment, medical billing practices, and administrative record management, preferred
  • One year of related work experience, preferred
  • Medical terminology, preferred
Benefits
  • 401k
  • Medical, dental, and vision insurance
  • Life insurance and disability benefits
  • Generous paid time off and paid holidays
  • Employee discount program
  • Employee recognition program
  • Bonus and incentive opportunities


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