Branch Member Service Representative II/III
4 weeks ago
LAFCU's Branch Member Service Representative II/III provides exceptional service to members and non-members visiting branch/service center locations. This role involves providing information and promoting credit union products and services to build relationships, processing applications and transaction/service requests, and performing various administrative tasks.
Key Responsibilities- Deliver excellent member service face-to-face and by phone with a professional and pleasant attitude.
- Assist members in all areas relating to their financial needs, including responding to questions, performing transaction requests, and resolving complaints.
- Process new memberships, additional share accounts, savings services, consumer loan requests, and general consumer loan fundings as requested by members and non-members.
- Open and offer new business accounts, including general partnerships, corporations, LLCs, sole proprietorships/DBAs.
- Backup teller line as needed, processing teller transactions, using cash recyclers, and balancing teller work in a timely manner.
- Revises account membership as requested by members, deleting, adding, or relinquishing joint ownership and creating new membership applications.
- Fund and/or close loans from the consumer loan department or any other branch, utilizing DocuSign to assist members with signing loan documents timely.
- Encourage and counsel members to apply for applicable loan products, such as real estate, equity loans, HELOCs, auto pre-approvals, overdraft/signature loans.
- Utilize working knowledge of credit union savings and checking products and related services, as well as basic knowledge of membership criteria, online banking, and other digital services provided by the credit union.
- Perform various file maintenance, including processing requests for a change of address, check orders, and ordering debit cards, setup of Touch Tel-24 and Online Banking, reporting lost/stolen identification, debit card, and Visa credit cards.
- Conduct real estate loan interviews, including rate quotes, accepting real estate packages, and cross-selling all equity loan products.
- Provide notary services.
- High school diploma or equivalent required.
- Ability to operate standard business machines, such as computers, printers, fax machines, copiers, and telephone devices.
- 2 years' experience in banking operations, with 1 year of new accounts and 1 year of loan interviewing experience in a financial institution preferred.
- Friendly and professional, with excellent communication skills, sound judgment, attention to detail, and ability to write.
- Thorough knowledge of all credit union services and programs, as well as knowledge of regulations relating to consumer credit and basic real estate lending.
- Knowledge of new accounts, share certificates, and teller experience.
- Ability to lift up to 25 lbs, sit for 5+ hours, and stand, walk, bend, squat, carry, push, or pull for approximately 3 hours per day.
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