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Client Experience Specialist

2 months ago


Spokane, Washington, United States Gallagher Full time
About the Role

Gallagher is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our organization, you will play a vital role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities
  • Provide timely and effective support to customers via phone, ensuring their inquiries and concerns are addressed promptly and professionally.
  • Investigate and resolve customer complaints or issues, escalating complex cases to supervisors or higher-level support teams when necessary.
  • Maintain accurate and detailed records of customer interactions and transactions for reference purposes.
  • Collaborate with other departments or teams to effectively address customer needs or resolve complex issues that require cross-functional support.
Requirements
  • High school diploma or equivalent required; no minimum experience necessary.
  • Detail-oriented and able to multitask in a fast-paced environment.
  • Professional acumen and excellent verbal communication skills.
  • Punctual and reliable with basic computer skills.
Benefits

Gallagher offers a comprehensive benefits package, including:

  • Medical, dental, and vision plans starting from day one.
  • Life and accident insurance.
  • 401(K) and Roth options.
  • Tax-advantaged accounts (HSA, FSA).
  • Educational expense reimbursement.
  • Paid parental leave.

Additional benefits include digital mental health services, flexible work hours, training programs, and more.

About Gallagher

Gallagher is a leading provider of insurance and risk management solutions. We value inclusion and diversity, and our commitment to sustainability and community support is unwavering.