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Client Experience Specialist
2 months ago
Gallagher is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our organization, you will play a vital role in delivering exceptional customer experiences and driving business growth.
Key Responsibilities- Provide timely and effective support to customers via phone, ensuring their inquiries and concerns are addressed promptly and professionally.
- Investigate and resolve customer complaints or issues, escalating complex cases to supervisors or higher-level support teams when necessary.
- Maintain accurate and detailed records of customer interactions and transactions for reference purposes.
- Collaborate with other departments or teams to effectively address customer needs or resolve complex issues that require cross-functional support.
- High school diploma or equivalent required; no minimum experience necessary.
- Detail-oriented and able to multitask in a fast-paced environment.
- Professional acumen and excellent verbal communication skills.
- Punctual and reliable with basic computer skills.
Gallagher offers a comprehensive benefits package, including:
- Medical, dental, and vision plans starting from day one.
- Life and accident insurance.
- 401(K) and Roth options.
- Tax-advantaged accounts (HSA, FSA).
- Educational expense reimbursement.
- Paid parental leave.
Additional benefits include digital mental health services, flexible work hours, training programs, and more.
About GallagherGallagher is a leading provider of insurance and risk management solutions. We value inclusion and diversity, and our commitment to sustainability and community support is unwavering.