Client Service Representative

2 weeks ago

Spokane, Washington, United States Umpqua Bank Full time
About the Role

This position is responsible for providing exceptional customer service to our clients by processing various account transactions, offering banking products and services, and maintaining a secure and accurate cash handling environment.

Key Responsibilities
  • Process customer account transactions, including deposits, withdrawals, cash advances, payments, transfers, and check cashing.
  • Balance cash drawers and client service specialist transactions.
  • Learn and apply knowledge of new and existing banking products and services.
  • Identify and offer appropriate banking products and services to meet customer financial needs.
  • Secure against loss by ensuring safekeeping of money in cash drawers and prompt accounting or transfer of funds.
  • Identify and report fraudulent activity.
  • Perform and support daily tasks that maintain the integrity of the branch, including balancing ATMs, processing night deposits, and monitoring lobby rate sheets and brochures.
  • Support referral goals for the branch by identifying and referring basic banking products to the appropriate business partner.
Requirements
  • High School Diploma or GED.
  • Some experience in customer service preferred.
  • Bilingual preferred.
  • Ability to work in a fast-paced, cash handling environment.
  • Maintain a professional demeanor at all times.
  • Strong organizational and time management skills.
  • Ability to work effectively as part of a team.
  • Ability to pass client service specialist training programs.
Work Environment

This role is fully onsite and requires the ability to work effectively in a team environment.

Benefits

Umpqua Bank offers a competitive total rewards package, including base wages and comprehensive benefits. The pay range for this role is $18.00 to $20.00, and the pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors, including job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process.

Umpqua Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics.

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