High-Tech Customer Support Director
3 days ago
ShopSabre is hiring an experienced customer service professional to lead our technical support team. As a Technical Support Team Lead, you will be responsible for managing a high-performing team that delivers exceptional customer service and technical support. The ideal candidate should have experience in CAD/CAM systems, computer systems, electrical systems, and mechanical components.
Estimated salary: $95,000 - $110,000 per year.
The successful candidate will be able to develop and implement technical support strategies, manage employee performance, and work effectively with cross-functional teams. Strong leadership, problem-solving, and communication skills are essential. Experience in CNC technology and the manufacturing industry is preferred but not necessary.
Duties:
- Develop and implement technical support processes and procedures.
- Manage employee performance, provide coaching and development opportunities, and conduct regular evaluations.
- Analyze and resolve complex technical issues, working closely with cross-functional teams to ensure effective solutions.
- Communicate technical information effectively to both technical and non-technical audiences.
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