Customer Experience and Technical Support Lead

3 weeks ago


Lakeville, Minnesota, United States ShopSabre Full time
About the Job:
ShopSabre is seeking a highly motivated Customer Experience and Technical Support Lead to join our team and drive business growth through exceptional customer service and technical support. The ideal candidate will have a strong background in technical support, leadership, and customer service, with experience in managing complex technical issues and systems integration.

Estimated Salary: $70,000 - $110,000 per year.

Key Responsibilities:
  • Leading a team of technical support representatives and providing guidance and mentorship to ensure exceptional service and technical expertise.
  • Developing and implementing training programs to enhance team performance and skill development.
  • Collaborating with sales, operations, and administrative teams to ensure seamless communication and coordination across departments.

Requirements:
The ideal candidate will possess:
  • A minimum of 3+ years in a managerial role, preferably with experience in technical support or customer service.
  • Experience in CAD/CAM systems, computer systems, electrical systems, wiring diagrams, and mechanical components.
  • Strong problem-solving and critical thinking skills, with ability to analyze, assess, and resolve complex technical problems.
  • Excellent communication skills, with ability to clearly communicate technical information to both technical and non-technical audiences.


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