Technical Support Team Lead
3 weeks ago
A skilled customer service professional is sought after to lead ShopSabre's technical support team. As a Technical Support Team Lead, you will be responsible for managing a high-performing team that delivers exceptional customer service and technical expertise. The ideal candidate should have experience in CAD/CAM systems, computer systems, electrical systems, wiring diagrams, and mechanical components.
Estimated salary: $75,000 - $90,000 per year.
The successful candidate will be able to troubleshoot complex technical issues, manage employee activity and growth within the team, and work collaboratively with other departments to ensure seamless communication and coordination. A strong understanding of leadership, problem-solving, and critical thinking skills is required. Experience in CNC technology and the manufacturing industry is preferred but not necessary.
Key Responsibilities:
- Lead a team of technical support representatives, providing mentorship and guidance to ensure excellent service and technical expertise.
- Serve as the primary escalation point for external customers, managing complex issues and ensuring timely resolution.
- Provide hands-on support for technical issues, including troubleshooting electrical, mechanical, and computer systems.
- Collaborate with sales, operations, and administrative teams to ensure customer satisfaction and business results.
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