Claims Supervisor

4 weeks ago

Sun Prairie, Wisconsin, United States Sedgwick Full time

Claims Supervisor Job Description

Sedgwick is seeking a Claims Supervisor to oversee the operation of multiple teams of examiners and technical staff for Auto liability claims for clients. The ideal candidate will have a strong background in claims management processes and procedures, excellent communication and leadership skills, and the ability to work in a team environment.

Key Responsibilities:

  • Supervise multiple teams of examiners and technical staff for Auto liability claims
  • Monitor colleagues' workloads, provide training, and monitor individual claim activities
  • Provide technical/jurisdictional direction to examiner reports on claims adjudication
  • Compile, review, and analyze management reports and take appropriate action
  • Perform quality review on claims in compliance with audit requirements, service contract requirements, and quality standards
  • Act as second level of appeal for client and claimant issues regarding claim specific, procedural or special requests
  • Review reserve amounts on high cost claims and claims over the authority of the individual examiner
  • Maintain contact with the client on claims and promote a professional client relationship

Requirements:

  • 6 years of claims experience or equivalent combination of education and experience required
  • 2 years of claims supervisor experience required
  • Thorough knowledge of claims management processes and procedures for multiple product lines
  • Excellent oral and written communication, including presentation skills
  • PC literate, including Microsoft Office products
  • Leadership/management/motivational skills
  • Analytical and interpretive skills
  • Strong organizational skills
  • Excellent interpersonal skills
  • Excellent negotiation skills
  • Ability to work in a team environment

Work Environment:

The Claims Supervisor will work in a fast-paced environment with multiple priorities and deadlines. The ideal candidate will be able to handle work-related stress, handle multiple priorities simultaneously, and meet deadlines.

Why Work for Sedgwick?

Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. We are committed to doing the right thing and caring for our colleagues, clients, and communities. We offer a comprehensive benefits package, including medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

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