Part Time Guest Service Ambassador

5 days ago


Washington, Pennsylvania, United States EXCL Hospitality Full time
Job Title: Part Time Guest Service Representative

Job Summary:

We are seeking a highly motivated and customer-focused Part Time Guest Service Representative to join our team at EXCL Hospitality. As a key member of our front desk team, you will be responsible for delivering exceptional guest sales and service, ensuring a seamless and memorable experience for our guests.

Key Responsibilities:

  • Provide exceptional customer service to guests via phone and in person, ensuring a high level of satisfaction and loyalty.
  • Manage guest check-in and check-out processes, including room assignments and billing.
  • Assist guests with reservations, directions, and other inquiries.
  • Contribute to the efficient operation of the hotel by performing tasks such as billing, inventories, and laundry.
  • Collaborate with colleagues to achieve exceptional guest satisfaction and hotel performance.

Requirements:

  • Excellent customer service skills and a passion for delivering exceptional guest experiences.
  • Ability to work in a fast-paced environment and multitask with ease.
  • Strong attention to detail and organizational skills.
  • Minimum of 2 years consistent employment experience required.

What We Offer:

  • Competitive hourly rate and opportunities for advancement.
  • Generous Paid Time Off and Medical Benefits.
  • Monthly Performance Bonus and Travel Discounts at over 3000 Hotels worldwide.

About EXCL Hospitality:

EXCL Hospitality is a leading hospitality company committed to providing exceptional work environments and corporate focus on its employees. We are an equal opportunity employer and do not discriminate against persons on the basis of race, religion, national origin, sexual orientation, gender, gender identity and expression, marital status, age, disability, pregnancy, medical condition, or covered veteran status.



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