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Part-Time Front Desk Associate

2 months ago

Washington, Pennsylvania, United States EXCL Hospitality Full time

Position Overview:
We are seeking a dedicated Part-Time Guest Service Representative to provide outstanding service and support at our hotel front desk. This role is crucial in ensuring guest satisfaction and maintaining the smooth operation of our hospitality services.

Key Responsibilities:
The Guest Service Representative will be responsible for:

  • Managing guest check-ins and check-outs efficiently.
  • Handling reservations and inquiries via phone and in person.
  • Providing guests with information about dining options and local attractions.
  • Executing billing processes and maintaining accurate records.
  • Conducting inventories and managing laundry services during night shifts.
  • Performing audits and other tasks to ensure operational efficiency.

Qualifications:
To be successful in this role, candidates should possess:

  • A genuine passion for assisting guests and enhancing their experience.
  • Exceptional customer service skills, both in person and over the phone.
  • Strong attention to detail, particularly regarding billing and reservations.
  • The ability to thrive in a fast-paced environment.
  • A commitment to exceeding high service standards.
  • A positive attitude and high self-motivation.
  • A flexible schedule, particularly for full-time opportunities.
  • A minimum of 2 years of consistent employment experience.

Additional Information:
EXCL Hospitality values its employees and offers a supportive work environment. We provide generous Paid Time Off, Medical Benefits, Monthly Performance Bonuses, and Travel Discounts at over 3000 hotels worldwide. Our commitment to diversity ensures that we welcome applicants from all backgrounds.

EXCL Hospitality is an equal opportunity employer and does not discriminate based on race, religion, national origin, sexual orientation, gender, gender identity and expression, marital status, age, disability, pregnancy, medical condition, or veteran status.