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Customer Service Ambassador

2 months ago

Washington, Pennsylvania, United States Mantra Management Group Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Mantra Management Group. As a key member of our team, you will be responsible for delivering exceptional customer experiences, meeting and exceeding sales goals, and cultivating long-term relationships with our clients' customers.

Key Responsibilities
  • Customer Service: Provide personalized and professional service to customers, answering their questions, and resolving their issues in a timely and effective manner.
  • Product Knowledge: Develop and maintain in-depth knowledge of our clients' products and services to effectively communicate their benefits and features to customers.
  • Record Keeping: Maintain accurate records of customer interactions, processed orders, and service schedules to ensure seamless communication and follow-up.
  • Team Management: Lead and motivate a team of Junior Customer Service Representatives to achieve sales goals and provide exceptional customer service.
  • Continuous Learning: Stay up-to-date with industry trends, product knowledge, and best practices in customer service to continuously improve performance and provide exceptional customer experiences.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: At least one year of experience in customer service, hospitality, or a related field.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and a passion for delivering exceptional customer experiences.
What We Offer

As a Customer Service Representative at Mantra Management Group, you will have the opportunity to develop your skills and knowledge in customer service, sales, and leadership. We offer a collaborative and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.