Front Desk Representative

3 days ago


Key Largo, Florida, United States Shaner Hotel Group Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Playa Largo Resort & Spa. As a key member of our hospitality team, you will be responsible for providing exceptional guest services, ensuring seamless check-in and check-out processes, and maintaining a high level of customer satisfaction.

Key Responsibilities
  • Provide warm and welcoming guest services, including check-in and check-out, to ensure a positive experience for our guests.
  • Process all payments and transactions accurately and efficiently, adhering to hotel policies and procedures.
  • Respond to guest complaints and concerns in a professional and courteous manner, ensuring guest satisfaction.
  • Collaborate with other departments, such as Housekeeping and Food and Beverage, to ensure seamless operations and excellent guest service.
  • Perform other duties as assigned by management to support the smooth operation of the front desk.
Requirements
  • High school graduate or equivalent.
  • Minimum one year customer service experience, with previous hotel experience preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, management, and colleagues.
  • Computer experience preferred, with knowledge of hotel software and systems.
  • Bilingual English/Spanish a plus, with knowledge of local activities and attractions.
About Us

Shaner Hotel Group is a leading hospitality owner-operator and management company, with a portfolio of over 65 properties across the United States and abroad. We are committed to delivering exceptional guest experiences and providing our team members with opportunities for growth and development.



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