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Guest Services Representative

2 months ago

Midland, Texas, United States Home2 Suites Midland Full time

Position Overview:

The Guest Services Representative plays a vital role in providing a warm welcome and exceptional service to guests throughout their stay. This position is responsible for registering guests, managing reservations, and fulfilling concierge duties while ensuring a seamless experience from check-in to check-out.

Key Responsibilities:

  • Welcome and register guests with a friendly demeanor, ensuring a positive first impression.
  • Handle inquiries and provide information regarding hotel services, amenities, and local attractions.
  • Process check-ins and check-outs efficiently and courteously.
  • Maintain accurate records of guest accounts and transactions.
  • Assist in managing reservations, including modifications and cancellations.
  • Collaborate with team members to ensure smooth operations and excellent guest experiences.
  • Respond to guest requests and resolve issues promptly and effectively.
  • Maintain a professional appearance and adhere to company standards at all times.
  • Utilize hotel management software to manage guest information and transactions.
  • Participate in training and development opportunities to enhance service skills.

Qualifications:

  • High School diploma or equivalent; relevant coursework in hospitality is a plus.
  • Previous experience in a customer service role, preferably in the hospitality industry.
  • Strong communication skills and the ability to interact positively with guests and colleagues.
  • Detail-oriented with excellent problem-solving abilities.
  • Proficient in basic computer operations and familiar with Microsoft Office Suite.
  • Ability to work flexible hours, including evenings, weekends, and holidays.

Company Overview:

Home2 Suites Midland is dedicated to providing a home-like atmosphere for our guests, offering modern amenities and a welcoming environment. Our team is committed to delivering outstanding service and creating memorable experiences for every visitor.

Benefits:

  • Competitive compensation package.
  • Comprehensive medical, dental, and vision insurance.
  • Paid time off and employee assistance programs.
  • 401k retirement plan with company match.