HVAC Sales Representative

3 weeks ago


Whippany, New Jersey, United States Homans Associates Full time

Job Summary: We are seeking a skilled Counter Sales Associate to join our team at Homans Associates. As a Counter Sales Associate, you will be responsible for selling heating, ventilation, and air conditioning (HVAC) equipment, parts, and supplies to customers. You will also be responsible for greeting customers, determining their needs, and providing excellent customer service.

Responsibilities:

  • Sell HVAC equipment, parts, and supplies to customers
  • Greet customers and determine their needs
  • Provide excellent customer service
  • Display merchandise and suggest selections that meet customer needs
  • Read catalog or computer for replacement part stock number and price
  • Use computer database to research availability of merchandise
  • Fill customer orders from stock or prepare transfer from other location
  • Receive payment or obtain credit authorization
  • Examine defective articles returned by customers
  • Solicit new and established customers via telephone to promote sales
  • Resolve or alert management regarding inventory issues or customer concerns
  • Work in the warehouse
  • Work with clerical staff to check and maintain open orders, purchase orders, return merchandise purchase orders
  • Assist in maintaining current and accurate warranty return authorizations and their credit adjustments
  • Follow direction provided by counter lead (if applicable) and lend support to warehouse staff in their duties

Qualifications:

  • Excellent customer service skills
  • Practical knowledge of warehouse, data processing, paper flow and operations procedures
  • Ability to negotiate transactions on an intra- and inter-company level
  • Ability to mediate situations among employees and customers as they arise
  • Beginner to intermediate to advanced user of the Internet and Microsoft Office Products (Word, Excel, and Outlook)
  • Ability to learn new software quickly and accurately
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages
  • High School Diploma or GED required
  • Prior HVAC experience is required

Working Conditions:

  • Occasionally required to stoop, kneel, crouch, or crawl
  • Occasionally required to lift and/or move up to 50 pounds
  • Any lifting from 50-75 would require assistance from another employee

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