Taproom Experience Specialist

3 weeks ago


Silverthorne, Colorado, United States Upslope Brewing Company Full time

Upslope Brewing Company is a leading craft beer producer in Boulder, Colorado. As a Certified B Corporation, we prioritize social and environmental performance, accountability, and transparency. We invest in our employees, foster continuous improvement, and emphasize innovation to deliver high-quality products while prioritizing environmental stewardship and inclusion.

The Taproom Experience Specialist is responsible for ensuring exceptional guest experiences at our Après Outpost in Silverthorne, Colorado. This full-time position assists in maintaining the taproom environment, providing top-notch customer service, and building the Upslope brand through all interactions with customers.

Key Responsibilities:

  • Provide guests with excellent service as the front line of our brand
  • Ensure responsible alcohol service at all times
  • Anticipate guests' needs and provide a hospitable experience for all customers
  • Offer table service, including taking drink orders, bussing tables, and building rapport with guests
  • Operate the point of sale system and handle cash and credit card transactions
  • Collaborate with a team focused on shared goals
  • Educate patrons on craft beer, our industry, company, and facilities
  • Perform opening and closing duties of the taproom
  • Assist in company-held events in Boulder, such as the Anniversary Party and The Upslope Get Down
  • Act as a point person and provide necessary assistance to private events held at the Outpost
  • Attend and participate in regularly scheduled company-wide and department meetings
  • Maintain tap room cleanliness and participate in monthly deep cleans
  • Properly change kegs and track inventory
  • Develop an understanding of draft line maintenance and operations, and demonstrate ability to troubleshoot issues
  • Pursue continued beer education through training programs
  • Maintain a stocked beer cooler and merchandise display
  • Maintain proper communication channels with all departments

Work Time/Availability: This is a part-time position (15+ hours a week) requiring flexibility with scheduling (including weekends, weekdays, holidays, days, and nights).

Compensation, Benefits + Culture:

  • A competitive starting salary of $18-$22 hourly, earning tips, with non-tip hours between $16-$20 hourly
  • Sick pay and paid volunteer hours beginning 30 days after employment
  • Access to free concierge telehealth from day one
  • 401(k) with company match
  • Free Beer daily taproom perks and monthly retail beer allotments
  • Merchandise discounts
  • Discounts & Pro Deals on outdoor equipment & activities
  • Professional Development opportunities

Qualifications/Position Requirements and Specifications:

  • Commitment to a minimum of two shifts a week
  • Ability to spend eight or more hours on your feet working the floor
  • Basic mathematical skills
  • Demonstrate good judgment while serving alcohol to customers and fellow employees
  • Ability to leave a bad day at the door - remain composed at all times for our guests
  • Maintain calmness and tactfulness at stressful, high-volume times
  • Must be enthusiastic, engaging, well-organized, and self-motivated

  • Brewing Team Member

    1 month ago


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