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Customer Success Manager

2 months ago

Little Ferry, New Jersey, United States talent_grids Full time
{"title": "Customer Success Manager", "subtitle": "Drive Customer Success and Growth", "content": "

As a Customer Success Manager, you will be responsible for managing a team of Customer Success Managers in delivering implementation, training, and other post-sale services to key accounts. You will work closely with sales, product, and service delivery teams across LinkedIn to ensure seamless customer experiences.

Key Responsibilities:
  • Manage a team of 5-10 Customer Success Managers in delivering implementation, training, and other post-sale services.
  • Provide thought leadership, coaching, and performance appraisals to the team.
  • Partner closely with regional sales leaders to prioritize key initiatives and maximize customer success.
  • Drive key customer engagements and become a go-to leader for executive conversations.
  • Utilize LinkedIn, client, and other data to derive insights and track team goals related to implementation, account improvement, and new product roll-outs.
Requirements:
  • 5+ years of experience in the internet or software as a service (SaaS) industry, Customer Success, and/or Business Operations.
  • 3+ years of experience in team management.
  • BA/BS degree from a 4-year college or university or applicable experience.
  • Excellent organization, project management, and time management skills.
  • Ambitious and driven, thriving in a fast-paced and demanding environment.
", "lang_code": "en-US"}