Customer Service Representative

4 weeks ago


West Berlin, New Jersey, United States Planet Fitness - NJMA One World Fitness Full time
Job Description

The Member Services Representative will be responsible for delivering exceptional customer service to Planet Fitness members, prospective members, and guests.

Key Responsibilities:
  • Provide a positive member experience by greeting members, prospective members, and guests in a friendly and welcoming manner.
  • Handle all front desk related activities, including answering phones, checking members into the system, and facilitating new member sign-ups.
  • Assist with maintaining the neatness and cleanliness of the club.
  • Respond to member questions and concerns in a timely and professional manner.
Requirements:
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability are a must.
Physical Demands:
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.


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