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Customer Experience Specialist

2 months ago

Bellaire, Michigan, United States Huntington Bancshares Inc Full time
About the Role

Huntington Bancshares Inc is seeking a highly skilled Customer Experience Specialist to join our team. As a Customer Experience Specialist, you will be responsible for providing exceptional customer service and building strong relationships with our clients.

Key Responsibilities
  • Provide excellent customer service and effectively resolve customer issues.
  • Be proficient in understanding and educating customers on consumer deposit products.
  • Proactively identify opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
  • Educate and refer customers to other areas of the bank to deepen relationships and build a strong partnership.
  • Adhere to all operational, security, risk and regulatory policies and procedures.
  • Demonstrate acumen in sales, customer service, relationship management, banking, communication and presentation.
Requirements
  • High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
Preferred Qualifications
  • 1 year or more in customer service in banking, financial services or goal driven retail sales.
  • Cash handling skills.
  • Comfort with technology such as mobile services and online banking services.
Work Environment

This role is based in an office environment and requires the ability to work in a fast-paced team environment.

Equal Employment Opportunity

Huntington Bancshares Inc is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law.