Customer Service Lead

4 weeks ago


Bellaire, Michigan, United States SpartanNash Full time

At SpartanNash, we strive for excellence in customer service through innovative solutions. As a Customer Service Lead, you will be responsible for maintaining a high standard of customer service in the store's front-end operations. Your role will involve supervising and directing all front-end activities, ensuring that the work shifts at the front end contribute to the financial best interests of the store. You will also be responsible for completing all other duties as assigned in a timely manner.

  • Accurately perform all transactions, including cash, checks, debit/credit/EBT cards, and ID requirements.
  • Ensure that return-to-stock items are handled in a prompt and orderly manner, with a focus on perishable items.
  • Knowledgeable about product locations in the store and advertised items, special prices, coupon deals, and other features that apply to the store's sales program.
  • Train others to perform all department activities and functions.
  • Manage the selection, scheduling, and supervision of others to meet or exceed departmental productivity levels.
  • Handle spoiled/damaged products per established guidelines.
  • Maintain a clean, attractive, and well-stocked department.
  • Follow all PPE and Safety Guidelines.
  • Follow all Food Safety and Cleaning Expectations.
  • Follow Guest Experience Guidelines.
  • May be assigned tasks in other departments based on customer experience need.

As a Customer Service Lead at SpartanNash, you will have the opportunity to work in a dynamic and customer-focused environment. You will be responsible for providing exceptional customer service, supervising front-end operations, and contributing to the financial success of the store. If you are a motivated and customer-oriented individual, we encourage you to apply for this exciting opportunity.



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