Front Office Operations Manager

1 month ago


Denver, Colorado, United States MSCCN Full time

Job Summary

As a Front Office Operations Manager at MSCCN, you will be responsible for leading all aspects of front office operations, setting and maintaining a high level of guest service, and ensuring a seamless experience for our guests.

Key Responsibilities

  • Lead all front office operations, including guest check-in, check-out, and room assignments.
  • Provide timely and courteous service to all guests, encouraging repeat business.
  • Assist guests with special requests and resolve any issues that may arise.
  • Meet with staff to review shift information and ensure all functions are carried out to maintain a collaborative environment.
  • Review arrivals and departures, noting any special requests or challenges, and ensure accurate billing.
  • Follow established key control policy, credit policies, and be knowledgeable of all fire and emergency procedures.
  • Ensure the completion of desk agents' AM/PM checklists and handle guest situations in a calm and professional manner.
  • Be an expert in all employee duties, ensuring you are 'leading by example' in all that you do.
  • Maintain professional contact via telephone with all other hotel departments.
  • Ensure accuracy of groups, rooming lists, billing, amenities, arrivals, etc.
  • Maintain cleanliness and organization of back office, front desk, and front desk closet, as well as inventory of office supplies.
  • Counsel and coach employees when necessary, using accurate documentation and techniques.
  • Ensure all employees complete their duties before departing and are posted at their stations on time.
  • Accountable for training and daily monitoring of all service levels, as well as ensuring all team members follow grooming and uniform standards.
  • Accountable for meeting or coming in under payroll and expense budgets.

Requirements
  • 2 years of related experience in hospitality or similar industry.
  • High School Diploma is preferred.
  • Flexible schedule, able to work evenings, weekends, and holidays when needed.

About MSCCN
MSCCN is committed to creating a culture that reflects the diversity of our hotel and restaurant guests. We welcome and celebrate people of all backgrounds, ages, religions, physical abilities, sexual orientation, gender identities, and genders. We believe that when people can be themselves at work, they shine. That's what we seek out and celebrate. Join us in our mission to make a difference in the lives of our guests and employees.
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