Technical Applications Scientist

2 weeks ago

Oceanside, California, United States Thermo Fisher Scientific Full time
Job Description

Thermo Fisher Scientific is seeking a highly skilled Technical Applications Scientist to provide remote pre and post sales technical support of products to customers and field personnel. The successful candidate will be responsible for relaying customer feedback to the organization and participating in frequent training on products and continuing education on new applications and technologies.

Responsibilities:
  • Provide technical support for molecular biology product lines and services by answering customer technical inquiries.
  • Provide customer support on technical issues by applying all available resources, and advance issues or problems when warranted.
  • Participate in frequent training on products and continuing education on new applications and technologies to remain at the cutting edge of scientific knowledge.
  • Accurately record pertinent information from customer contacts in Customer Relationship Management system.
  • Summarize trends and technology as technical tips, FAQ's and troubleshooting guides.
  • Recommend changes to knowledge databases, website, and other company-managed databases of technical information.
  • Present technical updates to colleagues and contribute to department meetings.
  • Participate in additional special team or individual projects.
Requirements:
  • Proven technical writing capabilities and interpersonal skills.
  • Accepts candidates with a B.S., B.A., M.S., or equivalent experience in molecular biology or a related field.
  • 3+ years of laboratory experience in molecular biology techniques required, with experience in cloning, nucleic acid applications, and end-point PCR being most applicable.
  • Proven track record to quickly learn large amounts of new, complex technical information.
  • Proven ability to effectively communicate, both orally and in writing, to customers and colleagues.
  • Ability to effectively manage multiple priorities, in a fast-paced environment.
  • Problem-solving ability.
  • Digital literacy, including spreadsheet, database, word processing and Internet applications.
Preferred Qualifications:
  • A Ph.D. or equivalent experience, including post-doctoral experience.
  • Prior experience in customer service.
  • Experience in an applied science area (i.e. food and animal health, clinical research, diagnostics, etc).
Benefits:

Thermo Fisher Scientific offers a comprehensive Total Rewards package that includes a choice of national medical and dental plans, employee assistance and family support programs, paid time off, paid holidays, paid parental leave, accident and life insurance, short- and long-term disability, retirement and savings programs, and an Employee Stock Purchase Plan.

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