Wireless Customer Service Representative in Chandler
4 weeks ago
Job Summary
The Wireless Customer Service Representative role is part of a team that is based out of our cutting-edge Chandler facility and will be amongst the first to experience our latest state-of-the-art wireless technology.
As a part of the Customer Experience Team (CXO), you will be the voice of the company to our customers.
This team focuses on resolving customer issues, preventing future problems, and promoting our services, while listening, connecting and caring for the customer through voice and chat interactions.
Team members maintain strong knowledge of our wireless products, accessories and pricing plans.
Your mission is to be one of the best customer support advocates in the industry.
Key Responsibilities
- Provide quality customer service and activation and technical support
- Establish long-term customer relationships by providing exceptional service and one-call resolution
- Maintain strong knowledge of our wireless products, accessories and pricing plans
- Provide product suggestions and sell our products and services to customers
- Accurately respond to customers questions regarding billing, devices, product features, troubleshooting, and hardware operation
- Identify opportunities and provide feedback by assessing call trends and/or diagnostic improvements to provide a higher level of customer service, performance and efficiency
- Transform into the best customer support advocate in the business, engaging with a diverse consumer base to provide solutions for customer needs and technical issues
What We Offer
Opportunity is our greatest benefit
We offer defined career ladders and extensive opportunity for upward mobility
We encourage personal and professional growth by supporting you with all the virtual tools to advance your career
Company-provided equipment
Extensive Benefits Package (Medical, Dental, Vision Insurance, Paid vacation and sick time, 401(k) Investments, Company-matched funds, Tuition reimbursement, Heavily discounted DISH, Sling, & Boost Mobile)
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