Barista
4 weeks ago
The Greenbrier Hotel is seeking a skilled Barista to join our team in the Gourmet Shop. As a key member of our retail team, you will be responsible for providing exceptional customer service, operating our Point of Sale System, and maintaining a clean and organized coffee bar area.
Key Responsibilities:- Execute job duties in accordance with Standard Operating Procedures for the Barista position.
- Proactively acknowledge all guests in a friendly, warm, and welcoming manner.
- Learn to upsell all products offered at the Coffee Bar.
- Become fully knowledgeable of all coffee counter procedures and recipes.
- Ability to learn product knowledge in the Gourmet Shop and the ability to discuss with guests.
- Stocking the coffee bar supplies, food items, drinks, and stock room.
- Complete orders and pick up orders from food storeroom, pastry shop, beverage control, and main kitchen daily.
- Maintaining cleanliness of bar area, pastry case, and floor in the Coffee Bar area.
- Able to operate and understand the Point of Sale System.
- Responsible for reading and understanding shop procedures.
- Knowledge of how to open and close the coffee bar.
- Demonstrate a ready smile, eager to please attitude with guests at all times.
- Ability to work at a fast pace/stressful at times.
- Ability to work in a small space with co-workers.
- Provide excellent service to our guests, members, and internal customers.
The shop hours are 7am to 9pm, and the Barista shift can vary based on business to house counts.
Requirements:- Two years of guest service experience.
- Previous Barista experience preferred.
- High School Diploma.
- Good listener.
- Ability to read and write English fluently.
- Ability to communicate in a friendly, positive, and professional manner.
- Well-spoken and able to use eye contact to carry on a professional conversation.
- Ability to use and understand Point of Sale System.
- Must obtain a West Virginia Food Handler's Permit.
- Ability to operate all equipment (Espresso Machine, Smoothie Blender, grinders, and Coffee machines) provided at the Coffee Bar.
The ideal candidate must be able to uphold The Greenbrier's Vision and demonstrate the 12 Greenbrier values of Safety, Honesty, Excellence, Respect, Empowerment, Pride, Teamwork, Loyalty, Commitment, Cleanliness, Responsibility, and Fairness.
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