Operations Director
1 week ago
Camping World Holdings, Inc. is seeking a skilled Operations Manager to join our team. As a key member of our Service Department, you will be responsible for maximizing installation sales, supervising daily activities, and ensuring quality product installations and repairs.
Key Responsibilities- Maximize installation sales and fees through quality and timely product installations and repairs
- Supervise daily Service Department activities, including shop personnel and technical installations
- Train employees on new products and safety procedures
- Monitor and review work schedules, customer letters, and labor control reports
- Track monthly departmental results and review departmental budget with Service Manager
- Ensure productivity standards are met and provide "cradle to grave" customer service
- May answer phones and provide assistance, maintain a safe work area, and perform other miscellaneous duties as assigned
- Ability to read and interpret documents, handle multiple tasks, and plan work schedules
- Ability to communicate professionally, prioritize work assignments, and analyze reports
- Ability to provide accurate information to customers, handle problems, and facilitate successful outcomes
- Willingness to accept additional tasks, duties, and direction from management
- Some supervisory experience preferred, basic math skills, and comprehensive knowledge of product installation activities
- Working knowledge of Service Department environment, general knowledge of products, installation schedules, and current sale items
- Forklift experience/certification preferred or ability to be certified required, valid Driver's License Required
- May lift up to 25 lbs. and/or move up to 50 lbs. with assistive devices, prolonged periods of standing, stooping, crawling, and bending
- Exposure to heights and hazards related to working with electrical and welding equipment, environmental conditions include heat, cold, humidity, noise, dust, and wetness
The pay range for this role considers several factors, including skill sets, experience, and training. A reasonable estimate of the current range is $50,900.00-$69,950.00 Annual. This position is eligible for variable compensation in addition to base pay, with an estimated annual range of $20,000 - $40,000.
In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on-the-job training opportunities. Full-time associates are offered a comprehensive benefit package, including medical, dental, vision, and more. Part-time associates are offered access to dental & vision coverage. For more information, please visit: www.mycampingworldbenefits.com
We are an equal employment opportunity employer, committed to diversity and inclusion. Our policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.
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