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Member Service Representative
2 months ago
At Virgin Pulse, we're on a mission to empower individuals to take control of their health and wellbeing. As a Member Service Representative, you'll play a critical role in helping our members achieve their goals and live healthier lives.
Responsibilities- Provide exceptional customer service to Virgin Pulse members, responding to their inquiries and resolving their issues in a timely and professional manner.
- Manage incoming calls from members, using your top-notch interpersonal skills to understand their needs and provide effective solutions.
- Work collaboratively with our team to ensure seamless communication and resolution of member issues.
- Stay up-to-date on our products and services, using your knowledge to educate members and provide them with the support they need to succeed.
- Identify and escalate complex issues to our team, working closely with them to resolve the issue and prevent future occurrences.
- Develop and maintain a thorough understanding of our systems and processes, using this knowledge to improve member experience and outcomes.
- High school diploma or equivalent required.
- At least one year of customer service experience in a call center environment.
- Excellent written and verbal communication skills.
- High degree of computer literacy with strong working knowledge of Microsoft Office Suite.
- Ability to type 30 wpm minimum with accuracy.
- Flexible with scheduling as business needs dictate.
- Proven experience working in a fast-paced environment while delivering unparalleled customer service.
As a Member Service Representative at Virgin Pulse, you'll enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. You'll also be part of a dynamic and supportive team that's passionate about making a difference in the lives of our members.
We're committed to diversity, equity, and inclusion, and we welcome applications from candidates who share our values. If you're a motivated and customer-focused individual who is passionate about health and wellbeing, we encourage you to apply for this exciting opportunity.
