Customer Service Representative

3 days ago


Covington, Louisiana, United States Ghost City Tours Full time

We are seeking a highly motivated and friendly individual to join our team as a Customer Service Agent. As a key member of our Guest Experience team, you will be responsible for providing exceptional service to our customers through various channels, including phone, email, and live chat.

Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Process customer orders and provide accurate information about our tours and services
  • Utilize sales skills to achieve a high call-to-sale ratio
  • Enter data accurately and maintain customer records
  • Assist with other projects and tasks as needed

Requirements:

  • Availability to work weekends and rotating holidays
  • Dependability and a strong work ethic
  • Desire to provide excellent customer service
  • Excellent communication and interpersonal skills
  • Ability to learn quickly and adapt to new situations

We are a dynamic and growing company, and we are looking for someone who is passionate about delivering exceptional guest experiences. If you are a team player with a positive attitude and a strong work ethic, we encourage you to apply.



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