Customer Service Representative

5 days ago


Covington, Louisiana, United States Waste Pro Full time

Customer Service Representative Role at Waste Pro

As a Customer Service Representative at Waste Pro, you will be responsible for providing exceptional customer service to our commercial and residential customers. Your key responsibilities will include answering incoming calls, assisting customers in resolving issues, and providing service quotes for new customers. You will also be responsible for establishing customer accounts by negotiating and documenting service type, pricing, billing, and other required information. Additionally, you will provide customer retention by offering alternatives to cancellation requests and providing high-level customer service. This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment. Average call volume is approximately 100 calls per day.

Key Responsibilities:

  • Answer incoming calls and assist customers in resolving issues
  • Provide service quotes for new customers
  • Establish customer accounts by negotiating and documenting service type, pricing, billing, and other required information
  • Provide customer retention by offering alternatives to cancellation requests and providing high-level customer service


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