Insurance Customer Service Representative

4 weeks ago

Covington, Louisiana, United States CRC Insurance Services, Inc. Full time

**Job Summary**

We are seeking a highly skilled Insurance Customer Service Representative to join our team at CRC Insurance Services, Inc. The successful candidate will be responsible for providing exceptional customer service to our clients, ensuring that their insurance needs are met with professionalism and expertise.

**Key Responsibilities**

  • Underwrite renewal business with minimal supervision of an underwriter.
  • Accurately explain liability and other program coverages to clients and prospective clients.
  • Provide necessary instruction to Underwriting Clerks and Policy Typists.
  • Evaluate policies, endorsements, audits, cancellations, etc., resolve any discrepancies and make changes as needed.
  • Conduct Ratings for new and renewal business.
  • Manage all account documentation.
  • Review and process policy servicing requests (endorsement, audits, Company requests, Certificates, Premium Finance Notices and Cancellations, etc.).
  • Invoice and process new business and renewal binders, premium bearing endorsements, and cancellations according to internal and Company guidelines.
  • Establish New Submissions in the clearance system and handle according to established procedures.
  • Produce cancellation and non-renewal notices according to statutory and contractual requirements.
  • Manage underwriting files on accounts in which policies are not issued and handle according to Company and internal established procedures.
  • Maintain pending/suspense system per established procedures.
  • Maintain account files in accordance with company policy.

**Requirements**

  • College degree with a concentration in business or equivalent work experience.
  • One year of wholesale insurance experience.
  • State specific Insurance License required.
  • Underwriting Clerk experience or three years of general insurance experience.
  • Must be able to understand and analyze necessary components of insurance policies.
  • Must have knowledge of commercial multi-line underwriting and rating.
  • Must have ability to use company automation to include Windows, Delphi, Word, DocuCorp, and Rackley ISO Rating Software.
  • Ability to develop, foster, and maintain an excellent working relationship with clients.
  • Ability to work in a team environment essential.
  • Maintain current knowledge of the insurance industry.
  • Good written and verbal skills.
  • Ability to work extended hours when necessary.

**Benefits**

CRC Insurance Services, Inc. offers a comprehensive benefits package to our employees, including medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.

**Equal Opportunity Employer**

CRC Insurance Services, Inc. is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law.

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