Senior Service Manager
4 weeks ago
AMECO, a leading provider of construction site services, product distribution, and equipment rental, is seeking a skilled Service Manager to oversee the rental, service, and repair operations of a Cincinnati-based operations center.
Key Responsibilities:
- Ensure the rental fleet meets corporate and industry standards for serviceability, quality, and readiness.
- Collaborate with the shop and rental teams to ensure delivery and service date commitments are met.
- Communicate effectively with customers to resolve their requests, concerns, and issues.
- Manage the Service Department budget and analyze workflow to improve quality, safety, and productivity.
- Organize and prioritize multiple tasks, set priorities, and meet deadlines.
- Oversee service and repair Work Order administration and ensure proper documentation and invoicing.
- Supervise service and repair teams, monitoring quality, safety, and productivity.
- Collaborate with Fleet management to retire and/or purchase new rental fleet assets.
- Communicate with Inside & Outside Sales regarding fleet availability and provide alternative solutions as necessary.
- Work closely with internal/external customers to achieve operations objectives while fulfilling service, quality, and profitability demands.
- Analyze and recommend solutions to problems with varying complexity.
- Maintain good team member relations and ensure compliance with Human Resource, Safety, and Quality policies.
- Foster a culture of safety and maintain compliance with Health, Safety, and Environmental (HSE) policies.
Requirements/Experience:
- Minimum of 5 years' experience in direct supervisory/leadership role with profit/loss responsibility.
- Prior work experience repairing and/or servicing equipment.
- Understanding of accounting procedures and warranty administration.
- Ability to effectively supervise and improve work processes.
- Managing a diverse staff of repair technicians and administrators.
- Managing a large fleet of construction tooling and equipment assets.
- A two-year degree and/or technical school certificate or global equivalent preferred.
Skills/Knowledge:
- Familiarity with hydraulics, electrical systems, and schematics.
- Workload scheduling.
- QA/QC best practices.
- Inventory control best practices.
- Health, Safety, & Environmental (HSE) best practices.
- Departmental budgeting.
- Familiarity with the construction, tool supply, and/or equipment rental industry.
- Intermediate computer and software skills/Microsoft Office Suite.
Additional Requirements:
- Must be able to pass a drug test and background check.
- Must be able to travel occasionally.
- Must be able to occasionally work weekends.
- Must have a valid driver's license and clean driving record.
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