Eye Care Team Lead
3 weeks ago
About SightMD
SightMD is a rapidly growing integrated ophthalmic provider group offering exceptional eye care services across New York, New Jersey, Pennsylvania, and Connecticut. With over 127 eye care providers and 60 locations, we're dedicated to delivering unparalleled services. Our commitment to excellence spans over 50 years, and we're seeking a talented Front Desk Supervisor to join our team.
Job Summary
The Front Desk Supervisor plays a vital role in the daily flow of patient intake and customer service. This position is responsible for ensuring a courteous and friendly experience for all SightMD patients, contributing to a positive work environment, and overseeing the day-to-day function and performance of Front Desk employees. Prior medical reception and supervisory experience, preferably in the eye care field, is required.
Key Responsibilities
- Manage staff scheduling to ensure proper coverage and distribution of hours among teammates
- Evaluate staff performance and customer service alignment with SightMD's Core Values
- Coach, lead, and encourage teammates through constant feedback and positive reinforcement
- Identify individual needs and shortcomings, providing necessary tools and resources for development and growth
- Monitor and manage compliance in your area, reporting regulatory issues to management
- Train and advance new and existing teammates
- Foster a productive, positive work environment
- Ensure patients are properly greeted, registering new patients, and following applicable protocols
- Maintain and manage patient records, auditing frequently
- Manage patient flow through appointments as scheduled
- Ensure necessary external medical reports are obtained
- Ensure exiting patients are scheduled with follow-up appointments and necessary information is obtained
- Deposit daily monies, ensuring accuracy
- Manage no-shows and cancellations according to practice policy
- Oversee patient privacy and confidentiality
- Obtain prior authorization for in-office procedures
- Be knowledgeable of monthly promotions and share with patients
- Acquire audiology add-ons and comply with audiology-related policies
- Ensure the reception area is well-maintained and clean
- Perform special projects and other duties as needed and directed by your supervisor
Requirements
- High School diploma or equivalent required
- Excellent written, verbal, and listening skills
- Prior supervisor/management experience in the medical field at the front desk, preferably ophthalmology
- Ability to work a flexible schedule, including weekends
- Above-average customer service skills and the ability to remain calm in stressful situations
Salary and Benefits
The estimated salary for this position is $25.00 - $28.00 per hour. As a SightMD employee, you'll enjoy a comprehensive benefits package, including medical, prescription drug coverage, dental insurance, vision insurance, company-paid term life insurance and long-term disability, supplemental insurance benefits, employee assistance program (EAP), retirement plan (401(k)), paid time off (PTO), and paid holidays. Career development programs are also available.
Equal Employment Opportunity Statement
SightMD is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, criminal conviction, and all other protected classes under federal, state, and local laws.
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