Wine Club Coordinator

2 weeks ago


Oxnard, California, United States New Level Resources Full time
Job Overview

New Level Resources
Wine Club Coordinator
Full-time

At New Level Resources, we celebrate the artistry of fine wines and the creation of exceptional experiences. As the Wine Club Coordinator, you will spearhead our initiatives to enhance wine and merchandise sales through creative marketing approaches. With a focus on outstanding customer service, your role will be to craft unforgettable experiences for our members, ensuring that every interaction is tailored and memorable.

Key Responsibilities:

  • Manage new member registrations, renewals, and cancellations.
  • Keep precise and current records in the database.
  • Provide timely responses to member inquiries and deliver outstanding customer service.
  • Plan and execute wine club events, including release parties, tastings, and exclusive member gatherings.
  • Develop engaging and informative communications to keep members updated on upcoming releases, events, and promotions.
  • Oversee event logistics, including catering, invitations, and entertainment.
  • Ensure events are executed flawlessly, creating memorable experiences for members.

Qualifications:

  • High school diploma or GED; a college degree in marketing, hospitality management, business administration, or a related field is preferred.
  • A minimum of five (5) years of experience in wine tasting rooms, marketing, public relations, hospitality, or a related field, with at least two (2) years in a senior position.
  • Strong understanding of organizational principles and practices.
  • Proficient in Microsoft Word, Excel, and Outlook.
  • Experience with POS systems.
  • Ability to manage multiple projects simultaneously.
  • Exceptional customer service skills, including politeness, tact, patience, and diplomacy.
  • Proven ability to work under pressure and handle stressful situations, particularly during peak times.
  • Ability to maintain professional relationships with employees, guests, vendors, etc.
  • Strong problem-solving skills, attention to detail, responsiveness, and sound judgment.
  • Ability to meet deadlines and possess excellent project management and decision-making skills.
  • Outstanding communication skills to interact effectively across all levels of the organization.
  • A passion for wine and a dedication to delivering premium experiences to valued members.

What We Offer:

  • Comprehensive health, dental, and vision coverage.
  • Flexible Spending Accounts (FSA) for traditional and dependent care.
  • 401(k) Retirement plan.
  • Generous vacation and sick leave to support your well-being and work-life balance.
  • Employee Discount Program, allowing you to enjoy our exceptional wines and dining experiences at a reduced rate.
  • Opportunities for career development and advancement, fostering growth and development for our employees.

Compensation:

Hourly wage starting at $26.00, with potential eligibility for additional discretionary incentive compensation based on wine membership sales. Compensation will be determined by various factors, including educational background and experience.

About Us:

New Level Resources is dedicated to providing an extraordinary dining experience that harmonizes pure foods, elevated flavors, and sensory excitement. Our talented team of chefs designs dynamic menus featuring seasonal ingredients sourced exclusively from local growers. We invite our guests to indulge in a world of vibrant colors, culinary mastery, and the harmonious balance of natural dining.

We are committed to excellence and take pride in creating wines that embody the essence of our heritage while embracing innovation and creativity.

New Level Resources is an equal opportunity employer, providing employment opportunities without regard to race, color, religion, sex, national origin, age, disability, or genetics.



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