Tasting Room Representative
7 days ago
We are seeking a highly skilled and customer-focused Wine Sales Associate to join our team at New Level Resources. As a Wine Sales Associate, you will be responsible for promoting the sales of wine and non-wine merchandise, providing exceptional customer service, and assisting in preparing monthly wine club packages.
Key Responsibilities- Promote the sales of wine and non-wine merchandise through effective communication and relationship-building with customers.
- Provide exceptional customer service by greeting visitors immediately, offering wine tastings, and ensuring a positive experience.
- Assist in preparing monthly wine club packages, including etching and bottle labeling as needed.
- Unload wine cases and maintain a safe, clean, and organized work area.
- Manage high-volume wine and merchandise transactions, including cash handling and point-of-sale operations.
- Build relationships with guests to maximize the sale of wine, merchandise, winery tours, and experiences.
- Create opportunities to sell other events, services, and experiences offered by the company.
- Present the benefits of the Wine Club programs to guests and contribute to the growth of the Wine Club.
- Ensure smooth daily operations, including effective communication, traffic flow management, and guest engagement.
- Prepare Wine Club boxes and shipments as needed.
- Perform opening and closing duties, including inventory management and cash handling.
- Work collaboratively with other associates to reach set daily and monthly sales targets.
- High School Diploma or equivalent required.
- Minimum one year of relevant experience in a wine tasting room, marketing, public relations, hospitality, or related field preferred.
- Professional verbal and written communication skills required.
- Strong proficiency in Microsoft Word, Excel, and Outlook, as well as experience with POS systems.
- Self-starter with the ability to organize and manage multiple projects simultaneously.
- Strict attention to detail, responsiveness, sound judgment, and proactive organization and planning skills required.
- Excellent customer service, verbal communication, and listening skills, with the ability to deal effectively across all levels of the organization.
- Ability to maintain a professional and courteous relationship with all customers.
- $18/hour plus tips.
- Commission for all wine club membership sales (paid quarterly).
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