Customer Service Associate

2 weeks ago


Saint Cloud, Minnesota, United States Luther Automotive Group Full time
Customer Service Associate

We are looking for a part-time (every other Saturday) Customer Service Associate with outstanding interpersonal skills and a positive demeanor. This role involves answering incoming calls, assessing the nature of inquiries, and guiding callers to the appropriate personnel. Additionally, the position requires basic financial management skills and familiarity with standard accounting practices in both receivables and payables. The ideal candidate should possess experience in an automotive environment and have a strong command of Excel.

At Luther Automotive Group, we have upheld our reputation for over 70 years, grounded in family values and a commitment to serving our customers, team members, and communities. We believe that every team member plays a vital role in our success. If you are interested in a rewarding career with a supportive team, we encourage you to consider this opportunity.

What We Provide
  • Medical, Dental & Vision Coverage
  • Short-Term & Long-Term Disability Benefits
  • 401k Plan with Employer Match
  • Health Savings Account/Flexible Spending Options
  • Paid Time Off
  • Opportunities for Advancement
  • Comprehensive Training Programs
Key Responsibilities
  • Manage the switchboard by answering calls and directing clients to the correct department
  • Engage with callers in a courteous, professional, and efficient manner, minimizing wait times
  • Address customer concerns tactfully and escalate to the relevant department for resolution
  • Process payments from customers, including cash, checks, and credit cards; provide accurate change and receipts
  • Assist management with various administrative tasks as required
  • Maintain a friendly, professional, and efficient demeanor when interacting with customers and colleagues
Qualifications
  • Willingness to work flexible hours, including evenings, weekends, and some holidays
  • Ability to effectively convey customer interests, needs, and requests to management and sales teams
  • Professional appearance and demeanor
Employment offers are contingent upon successfully completing a background check, which includes a criminal history review, motor vehicle record assessment, and verification of social security number.

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