Area Manager Castaway Bay
3 weeks ago
The Area Manager at Castaway Bay is responsible for maintaining guest service standards within all operations of the hotel as the Manager on Duty during second shift. This role requires strong leadership and communication skills to ensure seamless operations and exceptional customer service.
Key Responsibilities:
- Develop and implement standard operating procedures for all hotel departments to ensure adherence to company standards.
- Provide leadership and training to the supervision team, utilizing strong interpersonal and communication skills.
- Ensure proper staffing of all areas based on forecasted occupancy and budget.
- Communicate effectively with other park divisions, including verifying character and live entertainment appearances and notifying staff of any changes.
- Coordinate with park operations and aquatics to ensure smooth waterpark operations.
- Maintain accurate attendance and performance records, providing coaching and counseling to associates as needed.
Requirements:
- High School Diploma/GED
- Strong attention to detail and organization skills
- Leadership and training experience
- Excellent communication skills
- Exceptional customer service skills
About Us:
Cedar Point is a world-renowned amusement park resort that offers a unique and exciting work environment. As an Area Manager at Castaway Bay, you will be part of a dynamic team that is dedicated to providing exceptional guest service and creating unforgettable experiences.
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