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Staff IT Program Manager, Go-To-Market Systems

1 month ago

San Diego, California, United States ServiceNow Full time
Job Summary

As a Program Manager, you will be responsible for driving the Agile delivery of high-visibility initiatives across multiple business functions, utilizing ServiceNow methodologies and tooling. You will coordinate with senior technical and non-technical professionals, drive product development activities, and manage multiple scrum teams applying Agile principles.

Key Responsibilities
  • Organize and drive the Agile delivery of epics and features across multiple products in a cross-functional environment.
  • Coordinate with senior technical and non-technical professionals and drive product development activities toward a successful deployment.
  • Manage multiple scrum teams applying Agile principles, practices, and theory.
  • Support communication and change management activities to increase adoption and obtain feedback loop after product releases.
  • Plan and facilitate Product planning, create release schedules and capacity plans.
  • Develop detailed program execution roadmaps and manage all execution aspects, including program interdependencies, progress, testing, deployment, and enablement.
  • Create crisp and complete documentation to facilitate program reviews and decision-making process at Steering Committee level.
  • Engage and collaborate with all business and DT functions affected by the program, internal and external partners, and vendors.
  • Coach teams to adopt a product mindset and practice that focuses on developing a product to solve a customer's problem and work toward the organization's objectives and key results (OKRs).
Requirements
  • 10+ years of program management experience.
  • Demonstrated program management experience in implementing business support applications at enterprise level.
  • Experience with implementing Go to Market systems (Sales, Marketing and Channel) is a plus.
  • Ability to guide extended groups of senior professionals in a matrixed organization.
  • Experience in managing multiple scrums teams applying scrum of scrum principles and best practices.
  • Extensive experience with Agile traits and techniques: Lean design, accommodating changing requirements, iterations, feedback loop with customer involvement.
  • Ability to guide Steering Committee meetings, with executive management, with solid experience in decision making.
  • Excellent communication skills, problem-solving, conflict resolution management, active listening, time management, and interpersonal skills.
  • Demonstrate consistent ability to guide cross-functional teams and deliver technical solutions while mitigating or removing obstacles.
  • Agile Scrum Master Certified.
  • Knowledge and experience working in ServiceNow platform and technologies is a big plus.
What We Offer

We offer a competitive compensation package, including a base pay of $123,880-$216,500, plus equity (when applicable), variable/incentive compensation, and benefits. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan, and family leave programs.

Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.