Staff IT Program Manager, Go-To-Market Systems

2 weeks ago


San Diego, California, United States ServiceNow Full time
Job Description

At ServiceNow, we're on a mission to make the world work for everyone. As a Program Manager for our Digital Technology group, you'll play a critical role in driving enterprise initiatives that enable us to stay at the forefront of cutting-edge technology.

Key Responsibilities
  • Manage the Agile delivery of epics and features across multiple products in a cross-functional environment.
  • Coordinate with senior technical and non-technical professionals to drive product development activities toward successful deployment.
  • Apply Agile principles, practices, and theory to manage multiple scrum teams.
  • Support communication and change management activities to increase adoption and obtain feedback loop after product releases.
  • Plan and facilitate product planning, create release schedules, and capacity plans.
  • Develop detailed program execution roadmaps and manage all execution aspects, including program interdependencies, progress, testing, deployment, and enablement.
  • Create crisp and complete documentation to facilitate program reviews and decision-making process at Steering Committee level.
  • Engage and collaborate with all business and DT functions affected by the program, internal and external partners, and vendors.
  • Coach teams to adopt a product mindset and practice that focuses on developing a product to solve a customer's problem and work toward the organization's objectives and key results (OKRs).
Requirements
  • 10+ years of program management experience.
  • Demonstrated program management experience in implementing business support applications at enterprise level.
  • Experience with implementing Go-to-Market systems (Sales, Marketing, and Channel) is a plus.
  • Ability to guide extended groups of senior professionals in a matrixed organization.
  • Experience managing multiple scrum teams applying Scrum of Scrum principles and best practices.
  • Extensive experience with Agile traits and techniques: Lean design, accommodating changing requirements, iterations, feedback loop with customer involvement.
  • Ability to guide Steering Committee meetings with executive management, with solid experience in decision-making.
  • Excellent communication skills, problem-solving, conflict resolution management, active listening, time management, and interpersonal skills.
  • Demonstrate consistent ability to guide cross-functional teams and deliver technical solutions while mitigating or removing obstacles.
  • Agile Scrum Master Certified.
  • Knowledge and experience working in ServiceNow platform and technologies is a big plus.


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