Telecom Sales Representative

2 weeks ago

Savannah, Georgia, United States MCI Careers Full time

About the Role:

We are seeking highly motivated individuals to join our team as 4X10 Telephone Sales Agents. This role is ideal for those who enjoy working in a fast-paced environment, interacting with customers, and meeting sales targets.

Job Summary:

The 4X10 Telephone Sales Agent will be responsible for providing exceptional customer service, resolving customer issues, and selling new products and services over the phone. This role requires strong communication skills, the ability to work in a team environment, and a positive attitude.

Key Responsibilities:

  • Handle inbound and outbound calls in a professional manner
  • Listen to customers, understand their needs, and resolve their issues
  • Research systems to find missing information and coordinate with other departments as needed
  • Follow processes and procedures to ensure excellent customer service
  • Utilize systems and technology to complete account management tasks
  • Acknowledge and document customer complaints and escalate as necessary
  • Foster a culture of teamwork and collaboration within the department
  • Participate in training and development programs to improve skills and knowledge

Requirements:

  • Must be at least 18 years old
  • High school diploma or equivalent required
  • Excellent organizational, written, and oral communication skills
  • Ability to type swiftly and accurately (20+ words per minute)
  • Basic knowledge of Microsoft Office Suite and Windows operating system
  • Reliable attendance and punctuality
  • Strong interpersonal skills and ability to build relationships with colleagues and customers

Preferred Qualifications:

  • Previous experience in customer service, technical support, or sales
  • State or Federal work experience

Salary and Benefits:

This full-time position offers a competitive salary range of $11.10 - $16.10 per hour, depending on experience. In addition to a comprehensive compensation package, we offer medical, dental, and vision coverage options, paid time-off, regular raises, advancement opportunities, a fun and engaging work environment, casual dress code, and cash and prize contests.

Work Environment:

This role operates in a professional office environment with a focus on customer service excellence. The successful candidate will be expected to maintain high levels of productivity, accuracy, and professionalism while working in a dynamic and fast-paced environment.

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