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IT Help Desk Technician

2 months ago

Auburn, Kansas, United States State of Kansas Full time
Job Summary

This is a challenging opportunity to join the State of Kansas as a Technology Support Specialist. The successful candidate will be responsible for providing technical support to employees and external users, troubleshooting and resolving IT-related issues, and maintaining software licenses and inventory.

Key Responsibilities
  • Provide technical support to employees and external users via phone, email, and in-person
  • Troubleshoot and resolve IT-related issues, including hardware and software problems
  • Maintain software licenses and inventory, ensuring compliance with agency policies and procedures
  • Perform backups and data recovery tasks as needed
  • Assist with special projects and perform other duties as assigned
Requirements
  • High school diploma or equivalent and three months of experience installing software on microcomputer systems and using word processing, database, or spreadsheet applications
  • Ability to lift up to 50 pounds and perform light physical exertion
  • Knowledge of basic computer operations, including hardware and software troubleshooting
  • Ability to establish and maintain effective working relationships with internal and external users, developers, vendors, and technical/administrative supervisors
Preferred Qualifications
  • Two years of hands-on computer equipment and/or computer user support experience
  • Knowledge of industry-standard software packages, utility programs, and service aids
  • Ability to install and maintain vendor-supplied software packages
  • Ability to read and comprehend technical information relating to proprietary software and computer or telecommunications hardware systems
What We Offer
  • Comprehensive medical, mental, dental, vision, and additional coverage
  • Sick and vacation leave
  • Work-life balance programs, including parental leave, military leave, jury leave, and funeral leave
  • Paid state holidays
  • Employee discounts with the STAR Program
  • Retirement and deferred compensation programs