Sr. Service Desk Support Analyst

2 months ago

Auburn, United States KARL STORZ Endoscopy - America Full time

 

Are you a tech-savvy problem-solver with a passion for delivering exceptional customer service? Do you thrive in fast-paced environments and drive innovation? We're seeking a talented Senior Service Desk Support Analyst to join our IT team in Auburn, MA

 

Job Summary:

KARL STORZ is looking for a skilled and customer-focused Senior Service Desk Support Analyst to resolve technical issues, mentor new employees, and participate in project and change work. The ideal candidate will have excellent communication and problem-solving skills, strong technical knowledge, and experience working in a call center/service desk environment.

 

Key Responsibilities:

  • Provide exceptional support services via phone, email, and in-person
  • Troubleshoot and resolve technical issues related to hardware, software, and network connectivity
  • Mentor new Service Desk employees and contribute to knowledge sharing
  • Respond to technical issues via phone, gather necessary information, and resolve or escalate issues as needed.
  • Log and manage technical support requests/incidents using a ticketing system, ensuring accurate and complete documentation
  • Perform system set up for onboards and data transfer/inventory management for offboards
  • Maintain accurate asset records
  • Collaborate with IT teams to resolve complex technical issues
  • Identify process improvement opportunities

 

Requirements:

  • Associate's or Bachelor's degree preferred
  • 4+ years of experience in a call center/service desk environment
  • 3+ years of IT support experience
  • Technical certifications (Help Desk, Desktop Support) a plus
  • Strong knowledge of:
    • Windows OS, Apple OS, Active Directory, MS Office Suite, ticketing systems, mobile devices and anti-virus/spyware
    • Desktop, laptop, and thin client hardware
    • ITIL processes and framework (ITIL v3 or 2011 certification a plus)
  • Flexible approach to an ever-changing environment

 

Physical Requirements:

  • Ability to sit for long periods, lift 50lbs, and access constrained areas
  • Occasional business travel may be required

 

If you're a motivated and customer-focused IT professional, apply now. We look forward to hearing from you

 

Who we are:

 

KARL STORZ is an independent, family-owned company headquartered in Germany’s renowned MedTech manufacturing region. For 80 years, we've pioneered the most groundbreaking innovations in endoscopic surgery, video imaging, and operating room integration to benefit patients and healthcare providers alike. 

 

With more than 9,000 associates worldwide and 2,600 in the US, we pride ourselves on harnessing cutting-edge technology, precise workmanship, and unrivaled customer support to help healthcare facilities succeed. With onsite locations and field opportunities across the country, we attract a diverse and talented staff.  It's not just about the tools we create—it’s about the lives we change, together. 

 

#LI-CW1

  • Sr. Service Desk Support Analyst

    2 months ago

    Auburn, United States KARL STORZ Endoscopy - America Full time

      Are you a tech-savvy problem-solver with a passion for delivering exceptional customer service? Do you thrive in fast-paced environments and drive innovation? We're seeking a talented Senior Service Desk Support Analyst to join our IT team in Auburn, MA!   Job Summary: KARL STORZ is looking for a skilled and customer-focused Senior Service Desk...

  • Sr. Service Desk Support Analyst

    2 months ago

    Auburn, United States KARL STORZ Endoscopy - America Full time

      Are you a tech-savvy problem-solver with a passion for delivering exceptional customer service? Do you thrive in fast-paced environments and drive innovation? We're seeking a talented Senior Service Desk Support Analyst to join our IT team in Auburn, MA!   Job Summary: KARL STORZ is looking for a skilled and customer-focused Senior Service Desk...

  • Sr. Service Desk Support Analyst

    1 week ago

    Auburn, United States Karl Storz Endoscopy-America Full time

    Are you a tech-savvy problem-solver with a passion for delivering exceptional customer service? Do you thrive in fast-paced environments and drive innovation? We're seeking a talented Senior Service Desk Support Analyst to join our IT team in Auburn, MA! Job Summary: KARL STORZ is looking for a skilled and customer-focused Senior Service Desk Support Analyst...

  • Sr. Service Desk Support Analyst

    2 months ago

    Auburn, United States KARL STORZ Endoscopy - America Full time

      Are you a tech-savvy problem-solver with a passion for delivering exceptional customer service? Do you thrive in fast-paced environments and drive innovation? We're seeking a talented Senior Service Desk Support Analyst to join our IT team in Auburn, MA!   Job Summary: KARL STORZ is looking for a skilled and customer-focused Senior Service Desk...

  • Sr. Service Desk Support Analyst

    4 weeks ago

    Auburn, United States KARL STORZ Endoscopy - America Full time

      Are you a tech-savvy problem-solver with a passion for delivering exceptional customer service? Do you thrive in fast-paced environments and drive innovation? We're seeking a talented Senior Service Desk Support Analyst to join our IT team in Auburn, MA!   Job Summary: KARL STORZ is looking for a skilled and customer-focused Senior Service Desk...

  • Sr. Service Desk Support Analyst

    4 weeks ago

    Auburn, United States KARL STORZ Endoscopy - America Full time

      Are you a tech-savvy problem-solver with a passion for delivering exceptional customer service? Do you thrive in fast-paced environments and drive innovation? We're seeking a talented Senior Service Desk Support Analyst to join our IT team in Auburn, MA!   Job Summary: KARL STORZ is looking for a skilled and customer-focused Senior Service Desk...

  • Sr. Service Desk Support Analyst

    2 months ago

    Auburn, United States KARL STORZ Endoscopy - America Full time

     Are you a tech-savvy problem-solver with a passion for delivering exceptional customer service? Do you thrive in fast-paced environments and drive innovation? We're seeking a talented Senior Service Desk Support Analyst to join our IT team in Auburn, MA! Job Summary:KARL STORZ is looking for a skilled and customer-focused Senior Service Desk Support...

  • Sr. Service Desk Support Analyst

    2 months ago

    AUBURN, MA, United States KARL STORZ Endoscopy - America Full time

      Are you a tech-savvy problem-solver with a passion for delivering exceptional customer service? Do you thrive in fast-paced environments and drive innovation? We're seeking a talented Senior Service Desk Support Analyst to join our IT team in Auburn, MA!   Job Summary: KARL STORZ is looking for a skilled and customer-focused Senior Service Desk...

  • Sr. Service Desk Support Analyst

    2 months ago

    Auburn, United States Disability Solutions Full time

    Are you a tech-savvy problem-solver with a passion for delivering exceptional customer service? Do you thrive in fast-paced environments and drive innovation? We're seeking a talented Senior Service Desk Support Analyst to join our IT team in Auburn, MA!Job Summary: KARL STORZ is looking for a skilled and customer-focused Senior Service Desk Support...

  • Sr Business Analyst

    2 weeks ago

    Auburn, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering a contract for a Sr Business Analyst - Shared Services in the Auburn, Maine area. This role primarily focuses on independently analyzing complex business needs and advising on application design and process change opportunities. You will be partnering with key stakeholders to analyze, diagnose, and resolve...

  • Sr Business Analyst

    2 weeks ago

    Auburn, United States Robert Half Full time

    Job DescriptionJob DescriptionJob Description:We are seeking a skilled and experienced Senior Business Analyst to join our Shared Services team. In this role, you will independently analyze complex business needs, advise on application design and process improvements, and partner with key stakeholders to diagnose and resolve intricate challenges. This role...

  • Guest Service Agent

    2 months ago

    Auburn, United States Courtyard by Marriott Full time

    Introduction: We are seeking a friendly and professional Front Desk Agent to join our team at Courtyard By Marriott Auburn. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service...

  • Analyst Support Manager

    18 hours ago

    Auburn, United States OneSource Financial Full time

    Job DescriptionJob DescriptionAnalyst Support candidates must be able to assist under general supervision with the underwriting of indirect loans for consumers for dealership clients. Must be able to assist under specific guidelines and be able to maintain a good working knowledge of loan policies and procedures and identify exceptions to policy. Candidate...

  • Senior Financial Systems Analyst

    2 months ago

    auburn, United States UHY LLP, Certified Public Accountants Full time

    A great UHY client is seeking a Senior Financial Systems Analyst to join their team. The ideal candidate will have OneStream or HFM experience, Financial Systems experience, and familiarity with scripting languages (like Visual Basic and Python).The Senior Financial Systems Analyst is a hybrid position, with 2 days in the office (usually Mon and Wed). This...

  • Senior Financial Systems Analyst

    1 month ago

    auburn, United States UHY LLP, Certified Public Accountants Full time

    A great UHY client is seeking a Senior Financial Systems Analyst to join their team. The ideal candidate will have OneStream or HFM experience, Financial Systems experience, and familiarity with scripting languages (like Visual Basic and Python).The Senior Financial Systems Analyst is a hybrid position, with 2 days in the office (usually Mon and Wed). This...

  • Sr. Financial Analyst

    4 weeks ago

    Auburn Hills, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are looking for a detail-oriented, results-driven Sales Financial Analyst to join our team. The Sales Financial Analyst will be responsible for a varied set of tasks; most importantly, they will be tasked with forecasting, budgeting, and creating financial models to support the senior business team in making data-driven...

  • Sr. Product Analyst

    2 weeks ago

    Auburn Hills, United States comerica Full time

    Senior Product AnalystThe Senior Product Analyst role will support the full lifecycle of Comerica's products from inception to the complete implementation of the product through various distribution channels. This role will focus on product requirements, customer experience design, deployment planning and product strategies working closely with stakeholders...

  • Front Desk Representative

    4 weeks ago

    Auburn, Alabama, United States Courtyard by Marriott Full time

    Role Summary:We are seeking a highly skilled and professional Front Desk Agent to join our team at Courtyard By Marriott Auburn. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service...

  • Help Desk Technician

    1 month ago

    Auburn, New Hampshire, United States C Squared Systems LLC Full time

    Job Title: Help Desk TechnicianAt C Squared Systems LLC, we are seeking a highly skilled and experienced Help Desk Technician to join our Information Technology team.Job SummaryThe Help Desk Technician will be responsible for providing technical assistance and support to our employees and customers, ensuring seamless and efficient operation of our computer...

  • Support Analyst-No C2C

    1 month ago

    auburn, United States OpTech Full time

    Why work at OpTech? OpTech is a woman-owned company that values your ideas, encourages your growth, and always has your back. When you work at OpTech, not only do you get health and dental benefits on the first day of employment, but you also have training opportunities, growth opportunities, 401K and competitive pay. Apply today!Position Overview: The...