Help Desk Analyst 2

1 week ago

Auburn, United States ProSearch Maine Full time

Contract Auburn, Maine

  • Location: Auburn, Maine
  • Type: Contract
  • Job #19702
Help Desk Analyst
(Remote)

Overview: Join our client's team as a Help Desk Analyst to provide Tier 1 technical support for their enterprise applications and infrastructure. This is a short-term, urgent project to support increased user volume for the upcoming fall season. You'll work remotely, assisting with various IT-related tasks, including installations, troubleshooting, and supporting Windows products and email migrations.

Key Responsibilities:
  • Provide Tier 1 technical support for enterprise applications and infrastructure.
  • Assist with the installation, configuration, and maintenance of software.
  • Troubleshoot hardware and software issues for both desktop and laptop computers.
  • Collaborate with faculty, staff, and IT teams on project-based tasks and policy recommendations.
  • Support labs by demonstrating the use of hardware/software and creating technical documentation.
Top 3 Required Skills:
  • Helpdesk Support
  • Windows Products (10 or 11)
  • Email Migration
Preferred Qualifications:
  • Knowledge of desktop/laptop imaging, installation, and troubleshooting.
  • Ability to manage computer lab projects and replacement cycles.
  • Strong communication skills, both oral and written.
  • Ability to perform remote installations and support users via Microsoft Teams.
Equipment & Requirements:
  • Must have your own Windows 10 or 11 computer and smartphone.
  • Speed test results of at least 100 Mbps download and 5 Mbps upload from your work location.
  • Microsoft A5 license with a Teams phone number will be provided for call handling.

Apply now to support our client's IT team and make an impact

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