Director of Customer Experience

4 weeks ago


Monroe, Louisiana, United States Victoria's Secret Full time

Customer Experience Manager Job Summary

A Customer Experience Manager at Victoria's Secret & Co is a values-based leader who drives exceptional customer and associate experiences to grow top-line sales. The ideal candidate will lead the sales floor, coach and develop the team, manage performance, and sell.

Key Responsibilities

  • Lead the sales floor and drive top-line sales
  • Coach and develop the team to achieve sales goals
  • Manage performance and make data-driven decisions
  • Sell and meet sales targets

Requirements

  • Passion for Victoria's Secret Brand
  • Experience reviewing business reports and insights
  • Ability to work nights, weekends, and a flexible schedule
  • Ability to use technology (headsets, mobile devices, computers)

Victoria's Secret & Co is an equal opportunity employer

We consider all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. We do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, or any other protected category recognized by state, federal, or local laws.



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