Customer Experience Representative
4 weeks ago
Enterprise Mobility Inc is seeking a Customer Experience Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients.
Key Responsibilities:
- Meet and greet customers in a professional and friendly manner
- Provide superior customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
- Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information
- Answer incoming calls for reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, and other vendors
- Place outgoing calls for callback management and miscellaneous calls as assigned
- Assist in assessing the condition of rental vehicles upon return
- Notify management of any known customer or vehicle problems
Requirements:
- Must be at least 18 years old
- High School Diploma or G.E.D. required
- Minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
- Valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
- No drug or alcohol related conviction on driving record in the past 5 years
- Authorized to work in the United States and not require work authorization sponsorship by our company for this position
Benefits:
- Paid time off
- Consistent full-time 40-hour per week schedule
- Employee discount
- Retirement savings plan including 401(k) with matching profit sharing
- Health insurance
- Life insurance
- Dental insurance
- Vision insurance
- Training and development
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