Customer Experience Representative

4 weeks ago


Monroe, Louisiana, United States Enterprise Mobility Inc Full time
Customer Experience Representative

Enterprise Mobility Inc is seeking a Customer Experience Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients.

Key Responsibilities:

  • Meet and greet customers in a professional and friendly manner
  • Provide superior customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
  • Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information
  • Answer incoming calls for reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, and other vendors
  • Place outgoing calls for callback management and miscellaneous calls as assigned
  • Assist in assessing the condition of rental vehicles upon return
  • Notify management of any known customer or vehicle problems

Requirements:

  • Must be at least 18 years old
  • High School Diploma or G.E.D. required
  • Minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
  • Valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
  • No drug or alcohol related conviction on driving record in the past 5 years
  • Authorized to work in the United States and not require work authorization sponsorship by our company for this position

Benefits:

  • Paid time off
  • Consistent full-time 40-hour per week schedule
  • Employee discount
  • Retirement savings plan including 401(k) with matching profit sharing
  • Health insurance
  • Life insurance
  • Dental insurance
  • Vision insurance
  • Training and development


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