Sales Support Administrator

3 weeks ago


Telford, Pennsylvania, United States Craft-Bilt Manufacturing Co. Full time
Job Overview

Craft-Bilt Manufacturing Company

Committed to Excellence...Customer Satisfaction...Team Success

Craft-Bilt Manufacturing Co. stands as a premier American producer of Sunrooms, commercial and residential Awnings, and Outdoor Shade Products. We are currently seeking an Administrative Assistant to support our Sales Team. This position offers a remarkable opportunity to grow within a reputable organization with over 75 years of industry experience.

Key Responsibilities:

  • Assist the National Sales Manager with daily administrative tasks and sales initiatives.
  • Document interactions with sales leadership, team members, and clients.
  • Collaborate closely with sales personnel to follow up on proposals, service requests, and outstanding issues.
  • Engage with customers to provide support for the sales team as necessary.
  • Work collaboratively with various departments to foster a unified team environment.
  • Participate in assigned sales projects and initiatives.
  • Maintain accurate data entry, generate scheduled reports, and distribute them to management.
  • Help in the creation of sales reports and other essential departmental documents.
  • Manage incoming communications from customers and internal sales staff regarding pricing and service inquiries.
  • Assist dealer partners in navigating our processes and available resources.
  • Handle expense reporting, including approvals and compilation of reports.
  • Provide enhanced support to Regional Sales Managers while they are traveling.
  • Organize and facilitate weekly Marketing calls to review account activities with the assigned RSM, National Sales Manager, and Marketing team.
  • Coordinate with relevant departments to address order-related challenges.
  • Contribute to the development and administration of the Leap/SalesPro pricing program.
  • Identify opportunities to enhance the overall customer experience and take appropriate actions, including collaborating with the Customer Service team on specific requests.
  • Offer support to the Customer Service Team as needed to ensure timely and accurate responses to inquiries.
  • Perform additional duties and responsibilities as assigned.

Qualifications:

  • High School Diploma or equivalent required; Bachelor's degree preferred.
  • A minimum of three (3) years of administrative experience is required; sales experience is a plus. Manufacturing background is advantageous.
  • Proficient in computer applications (Microsoft Word, Excel, Outlook).
  • Ability to generate leads and identify potential business opportunities.
  • Skilled in multitasking and effectively managing customer concerns.
  • Familiarity with Customer Relationship Management and Enterprise Resource Planning systems.
  • Excellent communication skills and professional phone etiquette.
  • Competitive salary based on experience.

As a full-time employee, your work schedule will typically be Monday through Friday, from 8:00 AM to 5:00 PM. We provide a comprehensive compensation and benefits package, including complimentary healthcare and dental insurance for you and your eligible dependents, with no payroll deductions. Additional benefits encompass company-paid life insurance, short-term and long-term disability, a 401(k) plan with company matching, year-end bonuses, paid time off, and holidays.

We are an Equal Opportunity Employer (M/F/D/V).



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