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Sales Support Administrative Specialist
2 months ago
Craft-Bilt Manufacturing Company
Dedicated Employees...Exceptional Outcomes...Satisfied Clients
Craft-Bilt Manufacturing Co. stands as a premier American producer of Sunrooms and a variety of commercial and residential Awnings and Outdoor Shade Solutions. We are currently seeking an Administrative Assistant to support our Sales Team. This is an excellent opportunity to be part of a reputable organization with over 75 years of industry experience and stability. The ideal candidate will be results-oriented and possess a strong enthusiasm for sales.
Key Responsibilities
- Assist the National Sales Manager with daily organizational tasks and sales initiatives.
- Document interactions with sales leadership, team members, and clients.
- Collaborate closely with sales personnel to follow up on quotes, service requests, and unresolved issues.
- Engage with customers to provide support to the sales team as necessary.
- Work collaboratively with various departments to foster a unified team environment.
- Participate in assigned sales projects.
- Manage data entry, generate scheduled reports, and present them to management.
- Help in the creation of sales reports and other essential departmental documents.
- Handle incoming communications from customers and internal sales staff regarding pricing and customer service.
- Support dealer partners in navigating our processes and available tools.
- Oversee expense reporting, including approvals and report preparation.
- Provide enhanced support to Regional Sales Managers while they are traveling.
- Organize and facilitate weekly Marketing meetings to review account activities with the assigned RSM, National Sales Manager, and Marketing team.
- Coordinate with relevant departments to address order-related concerns.
- Contribute to the development of Leap/SalesPro (in-home pricing program); post-launch, shift focus to program administration.
- Identify opportunities to enhance the overall customer experience and take appropriate actions, including collaborating with the Customer Service team on specific requests.
- Offer assistance to the Customer Service Team regarding inquiries on open requests to ensure timely and accurate responses.
- Perform additional duties and responsibilities as assigned.
Qualifications and Skills:
- High School Diploma or equivalent required; Bachelor's degree preferred.
- A minimum of three (3) years of administrative experience is required; sales experience is a plus. Experience in manufacturing is advantageous.
- Proficient in computer applications (Microsoft Word, Excel, Outlook).
- Ability to generate leads and identify potential business opportunities.
- Strong multitasking skills and effective management of customer concerns.
- Familiarity with Customer Relationship Management and Enterprise Resource Planning systems.
- Excellent communication skills and professional phone etiquette.
- Competitive salary based on experience.
As a full-time employee, your standard work hours will typically be from 8:00 AM to 5:00 PM, Monday through Friday. We provide a comprehensive benefits package, including free healthcare and dental insurance for you and your eligible dependents, with no payroll deductions. Additional benefits include company-paid life insurance, short-term and long-term disability, a 401(k) plan with company matching, year-end bonuses, paid time off, and paid holidays.
Craft-Bilt Manufacturing Co. is an Equal Opportunity Employer (M/F/D/V).
